The Idiot-Proof Guide to Customer Loyalty If quality determines Customer Loyalty, how could you possibly explain Dominos Pizza? Based on his critically acclaimed book by the same title, Joe demystifies the process of creating Customer Loyalty by answering that question. In this entertaining and inspiring program you’ll learn the simple universal principles that will not only inspire your Customers to keep coming back, but will encourage them to sing your praises to the world. Joe also explores the myths about Customer satisfaction that you need to understand in order to thrive in today’s and tomorrow’s marketplace. Learn to leave your competitors behind while you create a new category of one. This is a presentation for any organization that wants to make the quantum leap from Customer satisfaction to Customer Loyalty. Daffynitions Live: A Look at the Lighter Side of Life (from Joe’s warped perspective) Daffynitions Live delivers some of the wackiest and insightful one-liners in the business. Ranging from business to relationships to parenting to politics (and other everyday observations and annoyances), Joe’s uniquely creative view of the world is certain to make your next luncheon or banquet a smashing success. This presentation is guaranteed to deliver multiple laughs per minute. The Idiot-Proof Guide to Motivation Joe delves into his past life as a college basketball coach in this refreshing approach to motivation. You’ll learn the not-so-secret secrets to self-motivation, why you can’t motivate someone else and how to use the pleasure/pain principle to achieve your most outrageous goals and dreams. Joe includes simple lessons from his popular book Pushing Your Own Hot Buttons, as well as techniques for creating the changes you desire. The Idiot-Proof Guide to Communication Mastering communication is an essential component for a successful life, both personally and professionally. This presentation will provide the essential skills that can make effective communication an effortless habit. You’ll learn simple methods for establishing rapport with individuals or groups, the secret to making the other person the star and Joe’s Silver Tongue Rule.