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THE JOE LIBRARY
All 4 books plus the tape program
$49.95 + free shipping
Or send check payable to:
JoeSpeaks!
P.O. Box 170933
Glendale, WI 53217
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The Idiot-Proof Guide to Customer Loyalty
Joe Heuer demystifies the process of creating Customer Loyalty in this entertaining and insightful little book. The premise of the book revolves around the question "If quality determines Customer Loyalty, how could you possibly explain Dominos Pizza?"
Daffynitions Press: 2002 (96 pages, soft cover) $9.95
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Here’s a look at what they’re saying
about The Idiot-Proof Guide to Customer Loyalty...
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"GREAT book. Short, simple, entertaining and to the point! Joe takes you beyond customer service and teaches you how to build a customer base that will love you, respect you and promote you to the world. What could be better?"
Larry Winget, Author of The Simple Way to Success
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"Here’s a book that shows you how to deliver consistent, extraordinary customer service. Joe Heuer’s guide is fun to read and contains great examples we can all relate to. Only a tiny percentage of companies deliver extraordinary service, and those that execute the strategies in this book are the ones that will build customer loyalty and be profitable in the years to come."
Jeff Keller, Author of Attitude is Everything
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"The Idiot-Proof Guide to Customer Loyalty is a brilliantly fresh and intelligent approach to a shopworn topic. Joe Heuer’s insights are incredibly powerful, and are presented in a way that will inspire your people to customer service greatness. If you only give your team one book on customer service, this is the one you should choose."
Joe Tye, Author of The Twelve Core Action Values of Personal Leadership Effectiveness
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 Making Connections: The Art of Establishing Rapport
Rapport is the ability to communicate with another person in a manner that allows them to feel connected to you. This book demystifies rapport while explaining how we can set up a situation where we are communicating with others in their preferred style. Included are a series of simple skills to enhance communication, along with a set of exercises designed to assist in the mastery of these skills.
WARNING: Mastering the techniques taught in this book will allow you to create rapport instantly and effortlessly!
Zinzer Press: 1997 (72 pages, soft cover) $9.95
 Pushing Your Own Hot Buttons: A Simple Lesson in Living Deliberately
This book offers you an opportunity to take control of your emotional states and direct your subconscious mind in whatever direction you choose. You will learn a series of simple techniques for improving your communication with yourself. In addition, this book collapses the myth that outside forces exert control over your emotional states of mind.
WARNING: The triggering technique taught in this book can alter the quality of your life immediately!
Zinzer Press: 1995 (88 pages, soft cover) $9.95
 Expressing Personal Potential: The PAY ATTENTION! Guide
This book spells out the PAY ATTENTION acronym, a series of twenty universalities, or universal principles, that propel us in the expression of our potential. A slightly irreverent look at personal motivation, it is filled with entertaining and thought-provoking nuggets of wisdom to which you can refer daily for that little extra edge.
WARNING: Adherence to the universalities shared in this book can alter the quality of your life dramatically!
Zinzer Press: 1996 (88 pages, soft cover) $9.95
 It's Not Rocket Science - Simple Ideas for Communicating with Ourselves and Others
This audiocassette learning system contains two tapes loaded with tips, tools and techniques designed to enhance creativity, increase productivity, assist you in living deliberately and improve your relationship with stress. Applicable to anyone who is interested in creating a life you can live with.
The Pay Attention Institute: 1997 (2 audio tapes) $24.95
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